Reference

Privacy Policy for India accounts

kubermatka keeps this Privacy Policy focused on the account data you share when you join, browse the lobby, use UPI, Paytm or PhonePe, and contact support.

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kubermatka Privacy Policy for India accounts
PRIVACY HELP

Contact paths for privacy requests

Privacy questions should reach the team that can check your account record, payment reference and support history without asking you to repeat the same details in several places. Use the route that matches your request, and include your registered mobile number or email so we can locate the account safely.

Team online

Email request

Send privacy requests to the support email listed inside your account area. Tell us whether you want access, correction, deletion review or cookie help, and avoid sharing UPI PINs or Paytm passwords.

Account support chat

Use in-account chat when you are logged in and need help linking a privacy request to a wallet event, login alert or device change. We may ask security questions before discussing personal data.

Payment reference check

For UPI, Paytm, PhonePe or Google Pay privacy questions, share only the transaction reference, date and account mobile number. We use those details to trace records without collecting extra financial secrets.

DATA HANDLING

Six controls behind our privacy work

Our privacy work is practical: collect what is needed, restrict access, keep records for lawful reasons, and remove or anonymise data when it is no longer required.

Account data

We collect account details you provide, such as name, mobile number, email address and login credentials. This helps us identify you, protect access and respond when you ask to view or update your records.

Payment records

Wallet activity may include transaction IDs, payment method labels, timestamps and status messages from UPI, Paytm, PhonePe or Google Pay. We do not ask for your banking password or UPI PIN.

Cookie controls

Cookies help remember session status, language preference, device type and page performance. You can manage cookies through your browser, though some account security and login functions may need essential cookies to work.

Security checks

We use login alerts, device checks and access logs to spot unusual account activity. If we see a risky pattern, we may pause sensitive actions until your identity is checked through support.

Retention periods

Some records are kept while your account is active and for a reasonable period after closure where law, dispute handling, fraud prevention or payment tracing requires it. Unneeded records are deleted or anonymised.

Change requests

You can ask us to correct inaccurate personal data, send a copy of account data, or review deletion where allowed. We may need identity checks before acting on the request.

Privacy Policy questions before you join

These answers explain common privacy points before you open an account or return to your wallet. They cover the data we collect, why we use it, how payment references are handled, and how you can contact us about changes or removal where allowed.

We collect details you enter, such as name, mobile number, email address and login credentials. We also record device, session and account activity needed for security, support and service operation.

Payment references help us match wallet activity to your account, trace delayed updates and answer support questions. We use transaction IDs and status details, not your UPI PIN or banking password.

Yes, you can contact support and ask for a copy of personal data linked with your account. We may verify your identity first so account records are not shared with the wrong person.

You can ask us to correct inaccurate personal data, including contact details, where the change is allowed and can be verified. Some payment or verification records may need supporting checks before changes are made.

Cookies help keep you signed in, remember basic preferences and measure page performance. You can change browser cookie settings, but blocking essential cookies may affect login, account security and wallet access.

We may share limited data with providers that support payments, security checks, hosting, analytics or customer support. They receive only what is needed for their task and must handle it under data protection terms.

Contact support with your registered mobile number or email and state that you want deletion reviewed. Some records may be retained where law, payment tracing, disputes or security checks require storage.

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